To show your current location on a Stroly map, location access must be allowed both on your device and in your browser.
If you see “Location access is not permitted,” please try the following in order.
- Reload the map and tap the current location button again
- Allow location access in your device settings
- What to do if your location still does not appear
This guide is based on iOS / Safari 26.5 / Android 16. The screens and settings may change without notice due to OS or browser updates. If what you see differs from these steps, please also refer to the manual for your device or browser.
1. Reload the map and tap the current location button again
Reloading the map makes the permission prompt appear again.
- Reload the map using your browser’s reload button
- Tap the current location button at the bottom right
- Choose “Allow” in the dialog that appears
If the dialog does not appear even after reloading, see “2. Allow location access in your device settings.”
2. Allow location access in your device settings
If your location still does not appear after reloading, location access may be turned off on your device. Please check the following settings for your device and browser.
iOS (iPhone, iPad) with Safari
Open the Settings app and go to Privacy & Security → Location Services. Turn on Location Services, then select Safari Websites from the list of apps. Choose While Using the App, and turn on Precise Location.
Once done, reload the map and tap the current location button at the bottom right. A dialog asking to use your location will appear; choose Allow to show your current location.
Before the location prompt, you may see “‘stroly.com’ would like to access motion and orientation.” This is used for the map’s compass direction and is separate from location access. Choose Allow and continue.
iOS (iPhone, iPad) with Chrome
Open the Settings app and go to Privacy & Security → Location Services. Turn on Location Services, then select Chrome from the list of apps. Choose While Using the App, and turn on Precise Location.
Once done, reload the map and tap the current location button at the bottom right. A dialog asking to use your location will appear; choose Allow to show your current location.
Before the location prompt, you may see “‘stroly.com’ would like to access motion and orientation.” This is used for the map’s compass direction and is separate from location access. Choose Allow and continue.
Android
Open the Chrome app and go to Settings from the “⋮” menu at the top right. Scroll down in the settings screen, select Site settings, then select Location and turn it on.
Once done, reload the map and tap the current location button at the bottom right. Choose “Allow only while visiting the site” in the dialog that appears to show your current location.
This setting applies to all sites. If your location still does not appear after turning it on, only the Stroly map may be blocked. In that case, see “3. What to do if your location still does not appear.”
3. What to do if your location still does not appear
Sometimes “Location access is not permitted” keeps appearing even after you check all of the settings above, and no permission dialog shows up at all.
This means your browser has automatically stopped providing your location to this site, because you chose “Don’t Allow” or dismissed the prompt several times. How to clear it depends on your browser.
Android with Chrome
With the map open, tap the icon to the left of the address bar, and the site information shows “Location blocked.”
To clear it, go to Permissions → Reset permissions, then choose Reset to confirm. After that, reload the map, tap the current location button at the bottom right, and choose “Allow only while visiting the site” in the dialog.
iOS (iPhone, iPad)
On iOS, clearing this state requires a browser-side operation, which can also affect information saved for other sites. Please check the latest steps and what they affect in the official guides for your browser.
- With Safari: Get started with Safari on iPhone (Apple Support) — describes how to remove the location permission you granted to a site.
- Location Services settings in general: Control the location information you share on iPhone (Apple Support)
- With Chrome: Manage your location settings in Chrome (Google Help)
If none of this helps
If your location still does not appear after trying these steps, please also check the following.
GPS signals may not be received indoors, so please try again in a different location. Also, if your device’s power saving mode is on, your location may not be available.
For these and other cases where location cannot be obtained, please also see “What should I do if my location (GPS) isn’t working?.”
Last updated: September 14, 2026
